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**Service Level Agreements


Choose from three service levels to support your project:

SLA Dedicated Success Manager Support via Response Time Advanced Technical Support Maximum Resolution Time Critical Functionality***
Bronze No Email Within 12 hrs (avg < 2 hours) 1 hr/year 6 days
Silver No Email Within 6 hrs (avg < 45 mins) 4 hrs/year 4 days
Gold Yes Email + Phone Direct phone support during business hours Unlimited 2 days

***or suitable work-around provided; according to best effort