Plan costs / per year
Study building consultations (add-on)
Technical study review (add-on)
Discount for buying both add-ons
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Our team will provide you with all information about the Castor EDC Enterprise plan.
Running multiple studies? Save up to 35% on bulk purchases by contacting our Sales Team!
Choose from three service levels to support your project:
|SLA||Dedicated Success Manager||Support via||Response Time||Advanced Technical Support||Maximum Resolution Time Critical Functionality***|
|Bronze||No||Within 12 hrs (avg < 2 hours)||1 hr/year||6 days|
|Silver||No||Within 6 hrs (avg < 45 mins)||4 hrs/year||4 days|
|Gold||Yes||Email + Phone||Direct phone support during business hours||Unlimited||2 days|
***or suitable work-around provided; according to best effort