Castor Customer Support

Reach your goals faster with expert help at your fingertips. Our world-class support team have enabled more than 30,000 users in 90+ countries to accelerate their research

bookmarkKnowledge Base

Quick and accessible expertise at your fingertips. Find step-by-step instructions 24/7 and learn how you can get the most out of Castor.

Browse Now
Amend studies with less riskCastor Academy

Become a Castor Pro in just a couple of hours by completing our online courses. 

Learn Now
customer serviceContact Support

Get the right support at the right time to answer all your questions. Access expert help in the following ways (from 09:00 – 02:00 CET and from 03:00 – 20:00 EST):

Contact Now

Tools & Resources

Maximize your team’s productivity with Castor’s easy-to-use toolkit and various resources.

Form Library

Get started quickly with your eCRFs by using pre-built templates for study and survey forms, calculation fields, and adverse event reports.


Register for an upcoming webinars or watch our recorded webinars to learn about Castor from our team of experts.

Blogs and White Papers

Get insights and opinions on the latest medical research and clinical practices, as well as regulatory changes in the medtech industry.

Our Service Level Agreements (SLAs)

To support your projects in Castor EDC, Castor eConsent, Castor Connect, and Castor SMS, we provide several service levels.
Learn more about our Service Level Agreements.

Commercial Service Level AgreementsAcademic Service Level Agreement

Our Professional Services

Powered by our network of experts in clinical trial processes, we help customers reduce study build time, capture better data, and get to market faster.

  • eCRF Design
  • Study Build & Maintenance
  • Study Consultation
  • Study Validation
  • Study Migration
  • EDC Training
  • Data Management
  • Medical Coding
  • Integration Support
Learn More