Privacy and cookie policy

For Castor EDC & Castor SMS

Version:                 1.2
Date:                       19 June, 2017

Through our websites https://www.castoredc.com and http://castorsms.com (“Website”) and our software services (“Services”), we will process privacy-sensitive or personal data of the user (“User”). We consider the careful handling of personal data of the utmost importance. For this reason, we observe due care in the processing and protection of personal data.

During the processing we adhere to the requirements of applicable law and regulation. This means we:

  • clearly specify our purposes before we process personal data, by using this Privacy Statement;
  • limit our collection of personal data to only the personal data needed for legitimate purposes;
  • first ask for explicit permission to process your personal data in cases where your permission is required;
  • take appropriate security measures to protect Users’ personal data and we demand the same from parties who process personal data on our behalf;
  • respect your right to inspect, correct or delete Users’ personal data held by us.

In this Privacy Statement, we will explain which personal data we collect and for which purposes. We recommend that you read it carefully.

This Privacy Statement was last amended on June 19, 2017.

KEY PRIVACY POLICY POINTS

Medical Advice Disclaimer – Castor cannot and will not provide medical advice to any User or third party. Any and all services provided to Users’, such as applications and/or web content within this Website is not intended to be a substitute for professional advice such as medical advice, medical diagnosis, medical treatment or any other advice sought by a user.

WHAT PRIVATE INFORMATION DO WE COLLECT?

  1. User Registration Information
  2. Billing Information
  3. Account Setting
  4. Research Data
  5. User Usage Data
  6. Device Used Data
  7. Third Party Referral Website Data
  8. Page Tag Data
  9. Cookies
  10. Any other information User willingly shares with Castor

All data entered into the Services is treated with absolute confidentiality and never shared or sold to any third party. However, Castor shall not be held liable for any misused or missing data.

COOKIES

A cookie is a very small text document, which often includes an anonymous unique identifier. When a User visits the Website, the computer asks the Users’ computer for permission to store a file in their hard-drive, specifically designated for cookies. In addition, the service may send its own cookie to a Users’ browser if the Users’ browser preference allows it, except if to protect User privacy the Users’ browser only permits access to the cookies it has already sent to the User.

We may use both session cookies and persistent cookies to better understand how you interact with our websites, to monitor aggregate usage by our users and web traffic routing on the website, and to improve the website and our services.

A session cookie facilitates certain features of the website and is deleted from Users’ computer when User disconnect from or leave the website. A persistent cookie remains after User closes the browser and may be used by Users’ browser on subsequent visits to the Websites. Persistent cookies help the Websites to recall specific information on subsequent visits. The persistent cookies may, for example, remember country and language preferences, both based on Users’ IP address. Persistent cookies can be removed by following Users’ web browser help file directions.

We also use third party tracking cookies. We use:

  • Google Tag Manager;
  • Google Analytics;
  • Optimizely;
  • Hotjar;
  • Mixpanel;
  • Cedexis;
  • Zoho SalesIQ

Castor uses these cookies to get information about the use the of website, where User clicks, which device User uses, the date and time of Users’ visit and similar purposes. Below we briefly explain what each cookie is used for. This description is not meant to be exhaustive, but rather to give User an impression how those cookies work. In addition to the third party tracking cookies listed below, Castor may decide to use other similar cookies. Those cookies serve the same purposes, namely customizing services and analysing Users’ online behaviour. Furthermore, Castor may also use technologies of other companies similar to cookies. All these technologies share that they aim to analyse website behaviour in order to improve the User’s experience. Comparable technologies are web beacons and page tags.

Google Tag Manager

Google Tag Manager (GTM) is used to manage other tools. For instance thanks to GTM, we can add other tools such as Google Analytics (see below) into our website without having to change our source code. GTM itself doesn’t collect any data. Learn more.

Google Analytics

Google Analytics is used to get a better understanding of how our users interact with the Website. Castor doesn’t see how an individual User uses the Website, but how all of our Users use the Website (aggregate level). For example, Castor may see which parts of the Websites are the most or the least popular. This gives Castor a better understanding as to how he may improve the website.

Google may transfer this information to third parties if law requires this, or where such third parties process the information on Google’s behalf. Castor has no influence over the processing of personal data by Google. Please read the privacy statement of Google (which may change periodically) to read what they do with your (personal) data via these cookies.

Optimizely

Optimizely is used to get a better understanding of how our users interact with the Website and how they respond to different content. Castor doesn’t see how an individual User uses the Website, but how all of our Users use the Website (aggregate level). For example, Castor may see which version of a page spurs more visitor interaction. This gives Castor a better understanding as to how he may improve the website.

Optimizely may transfer this information to third parties if law requires this, or where such third parties process the information on Optimizely’s behalf. Castor has no influence over the processing of personal data by Optimizely. Please read the privacy statement of Optimizely (which may change periodically) to read what they do with your (personal) data via these cookies. Learn more.

Zoho SalesIQ

Zoho SalesIQ is used to provide support for prospects and users, through the LiveChat feature. Zoho SalesIQ may transfer this information to third parties if law requires this, or where such third parties process the information on Zoho SalesIQ’s behalf. Castor has no influence over the processing of personal data by Zoho SalesIQ. Please read the privacy statement of  Zoho SalesIQ (which may change periodically) to read what they do with your (personal) data via these cookies.

Hotjar

Hotjar is used to improve the user experience on the site. It collects information such as clicks and page loads to evaluate and analyze feedback and behavioural patterns across the website. Learn more.

Mixpanel

Mixpanel is used to improve the user experience on the site. It collects information such as clicks and page loads evaluate and analyze behavioural patterns across the website. Learn more.

Cedexis

Cedexis is used to improve the speed of the website. It works by making small background requests to various resources on the Internet. This information helps us build a “performance map” of our users and optimize the speed of our servers accordingly. Learn more.

IP ADDRESSES

IP addresses are used by a Users’ computer each time the User connects to the internet. A Users’ IP address is a number used by computers on the network to identify the computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data and any page a User requests can be sent to the User.

EMAIL INFORMATION

If Users’ choose to correspond with Castor through email or a “Contact” button via the Website, we may retain the content of the email messages together with all responses. Any email information or correspondence made through Castor may also be retained, including all responses. Castor provides the same protection for these electronic communications that we employ in the maintenance of information received online, by mail and by telephone.

USER INFORMATION USAGE

Generally speaking, we use only the Users’ personal information for purposes of administering our business activities, providing customer service and making available other items and services to our Users’, prospective Users’, clients and prospective clients.

Castor shall not obtain personally-identifying information about an individual User when visiting our site unless the User provides such information; however, such information shall never be sold or otherwise transferred to any unaffiliated third parties without User approval at time of collection. We may disclose information when legally compelled to do so, in other words, when Castor in good faith, believes that the law requires it or for the protection of our legal rights.

USER INFORMATION PROTECTION AND SECURE TRANSMISSION

Email is not recognized as a secure medium of communication. For this reason, we request that Users’ do not send private information to us by email. Conversely, doing so is allowed, but at the Users’ own risk.

Castor may use software programs to create summary statistics, which are used for such purposes as:

  • Assessing the number of visitors to the different sections of our site;
  • What information is of most and least interest;
  • Determining technical design specifications;
  • Identifying system performance or problem areas; and
  • Any other reason deemed necessary.

For site security purposes and to ensure that the Services will remain available to all users, Castor uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

WHAT DOES CASTOR DISCLOSE?

Castor may disclose User information to our third party service providers. Castor utilizes service providers to assist us with providing quality services to each User. We protect User information by using reasonable standards in both contractual and technical protections to ensure confidentiality of User information and User data. Our service providers are only allowed to utilize User information in accordance with bettering our services provided to our User and must abide by this privacy policy.

Castor shall disclose User information if required or permitted by law. We may disclose your information as required or permitted by law, or when we believe that disclosure is necessary to protect our rights, and/or to comply with a judicial proceeding, court order, subpoena, or other legal process served on us.

Castor has the right to disclose non medical study information for reporting purposes for the procuring party or the institute which has concluded an agreement with Castor and the relevant study is related to this agreement.

WHAT RIGHTS DO USERS HAVE?

Update Users may update their account and registration details at any time and as often as needed. Information is updated immediately.

Download/backup your research data – We provide Users’ with the ability to export, share and publish data in a variety of formats. This allows Users’ to create their own backups or conduct offline data analysis. Backing up data offline and by numerous means is highly recommended.

Delete data – Deleting data may or may not permanently delete data immediately. As long as a User maintains an account, we retain deleted data in case a User deletes something by accident and needs to restore it (request by contacting customer support). To the extent permitted by law, we will permanently delete your data if you request to cancel your account (deleted within 12 months from termination of account).

Cancel account – To cancel and delete User account, contact customer support. Deleting a User account will cause all the data in the account to be permanently deleted, as permitted by law. We will respond to any such request, and any appropriate request to access, correct, update or delete your personal information within the time period specified by law (if applicable) or without excessive delay.

SECURITY

The security of Users’ data is very important to Castor. Castor has implemented technical and organizational measures to protect Users’ personal data against loss or any form of unlawful processing. Castor implements the following measures: protection of our servers by firewalls, SSL connections and encryption of sensitive data. This list is not exhaustive.

THIRD-PARTY WEBSITES

This statement is not applicable to third-party websites connected with the Website of Services through hyperlinks. Castor cannot guarantee that these third parties will handle Users’ personal data in a secure and careful manner. Castor recommends User to read these websites’ privacy statements before making use of their websites. Use of these websites or services is subjects to their terms and conditions and the personal data are processed in accordance with their privacy statements.

POLICY CHANGES

Castor reserves the right to amend this Privacy Policy at any time with or without notice. However, be assured that if the Privacy Policy changes in the future, we will not use the personal information a User submitted to us under a previous Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without a Users’ prior consent.

Castor is committed to conducting business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

If you have any questions regarding this Policy, or use of the Website, contact Castor at support@castoredc.com