Professional Services

Powered by a network of experts in clinical trial processes, we help customers reduce study build time, capture better data, and get to market faster.

End-to-end support throughout study setup

pictureeCRF design

Get your eCRFs designed by Castor’s team of experts to capture high-quality data from the start.

  • eCRF creation from study protocol
  • Provide annotated eCRFs
mapStudy build and maintenance

Ensure faster study build, quicker database lock, and continuous study maintenance. Our services include:

  • Set up database from data dictionary
  • Set up edit checks
  • Set up safety reporting & notifications
  • Build patient & clinician questionnaires (ePRO)
  • Manage mid-study CRF changes and documentation
exclamation markPersonal study consultation

Receive 1:1 support from our customer success team to overcome technical and operational difficulties.

  • Support with study building
  • Technical review
clockStudy validation

Leverage Castor’s study validation experts who will develop and execute your UAT protocol.

  • Data validation plan
  • Study build validation
  • User acceptance testing
Castor linkStudy migration

Our team of experts will migrate your existing study data into Castor EDC.

  • Legacy systems (Excel, SPSS, Access, paper etc)
  • Other data capture tools (RedCap, Openclinica, Medidata, etc)
commentProduct training

Take advantage of our extensive training to improve your study setup skills, eCRF design, and more.

  • EDC training for study admins (on-site or online)
  • eCRF data entry training for (site) end-users
  • e-Learning including certificates

Capture high-quality data from the start

Data Management

Outsource your data management to Castor experts. Our services include:

  • Data management plan
  • Data review and follow-up
  • Data reconciliation
  • Database lock, transfer, and archiving
  • Data management report
  • eCRF completion guidelines
formMedical coding

Our network of experts can perform medical coding for you, including:

  • Medical Coding plan
  • Adverse Event Coding (MedDRA)
  • Medical History
  • Concomitant Medications (WHODrug)
Castor linkIntegration support

Get all the technical guidance you need to integrate your devices and wearables with Castor.

  • API support
  • Electronic Health Records Systems (including EPIC)
  • Study Management Systems
  • Electronic Consent Management
  • Other EDCs & legacy systems

Consult with Castor’s Professional Services team to reach your goals faster

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"Affordable EDC with multifunctional capabilities"

“It’s been great working with Castor, and their customer service always responds so promptly and is always super helpful. Easy data download process, great interface, and very affordable compared to the other EDC systems out there.”

 

-Arick Wong, Lucira Health

"We can do research faster and cheaper and with compliance headaches handled"

“The support from Castor has been amazing. They are very quick to respond (even to stupid questions!) and gave us huge support before we signed up.”

 

-Mike Cunneen, INFANT Centre

 

"Perfect customer service"

“Their customer service is great. They will reply to your question/remark almost always the same day and help you with figuring out a solution. Or implement your request in an update.”

 

-Janine Gossen, Radboud UMC

Castor Support

World-class support for study teams and sites

Standard Support

Expert help in less than 30 minutes via phone, email, or chat.

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Castor Knowledge base

Easily find answers to your questions in our extensive knowledge base.

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Castor Workshop

Explore our library of videos to help you get started on Castor EDC

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