Castor’s Professional Services team accelerates your clinical research with comprehensive support across our integrated eClinical platform. Our experienced team of specialists delivers end-to-end implementation, training, and ongoing support to ensure your study success.
Transform your protocol into a validated, inspection-ready database in just 6 weeks. Our AI-enabled build process includes CRFs, eSource, PRO/ObsRo and ICF builds, edit checks, and comprehensive QA. With our CSAT scores consistently exceeding 9/10, you get both speed and quality.
Run hybrid or fully decentralised trials without vendor sprawl. We handle scale licensing, validated translations, device provisioning, and provide direct-to-patient support in multiple languages. Access our library of 120+ pre-validated instruments. Typical hybrid builds (EDC, eConsent, eCOA + integrations) delivered in 8-10 weeks.
Let Castor handle the data so you can handle the science. From mid-study amendments to medical coding (MedDRA, WHODrug), data review, reconciliation, and database lock—the same team that built your study keeps it clean, audit-ready, and on schedule. We also provide expert integration oversight for connected devices and external systems.
Ensure fast site activation and high compliance with our comprehensive training programs. Access free self-paced modules through Castor Academy or schedule live, study-specific training sessions. Effective training means faster enrollment, fewer protocol deviations, and reduced monitoring costs.
Our proven methodology ensures predictable, high-quality delivery for every study:
We align on timelines, endpoints, visit schedules, and data flow in a single joint workshop with your team.
We will collaborate through a consultative study design process. You receive a detailed work breakdown with clear milestones, assigned owners, and agreed CSAT quality gates.
Concurrent build processes for various study components, edit check plan development, and integration setup. Weekly progress reports to keep you in control.
UAT support through to production release. Post go-live, 80% of change requests are completed within one month.
Standard EDC/CDMS builds completed in 6 weeks. Complex hybrid studies including eCOA, eConsent, and integrations delivered in 8-10 weeks. Our CSAT scores consistently exceed 9/10.
Castor offers a comprehensive, fully managed service powered by our in-house team of experts.
From your ICFs, CRFs, and protocol, our team delivers a seamless, AI-enabled study build and implementation process—tailored precisely to your needs.
What’s included:
Looking to retain more control but want expert backup?
We work hand-in-hand with your team, providing strategic guidance, technical insights, and implementation best practices to empower you to build with confidence.
What you’ll get:
Deploy your eCOA studies without delays. Castor’s Professional Services team handles the complexity of eCOA implementation, from licensing through to participant support, so you can focus on the science.
We take care of the study complexity so your team can focus on the research.
Our team liaise with copyright holders to get licensing agreements, encompassing contract reviews, negotiations, support with translations and modifications.
Our team is experienced in managing translations across a wide range of translation materials to ensure scientific validity of the scales.
Castor provisions hardware to sites and participants for use during the study. The scope includes optimal device selection, shipments, maintenance, inventory management and warehousing.
Ensure participant compliance with comprehensive support:
Our eCOA library comprises over 120 instruments frequently used in Oncology, Cardiology, and other therapeutic areas to capture data on quality of life, symptoms and other key endpoints.
Let Castor and our trusted partners handle your complete data management needs. The same team that builds your study ensures it remains compliant and audit-ready throughout its lifecycle.
Castor offers expert technical guidance to integrate the systems, devices, and wearables your study requires. Our powerful open APIs enable seamless connections with medical devices, wearables, EMRs, clinical trial management systems, analytics platforms, and more.
Included is a medical coding plan, adverse event coding (MedDRA), medical history, and concomitant medications (WHODrug). MedDRA and WHODrug licensing is the responsibility of the customer.
Our expert project management team can support every stage of your study, from initial implementation to mid-study amendments and CRF change requests. Castor guarantees 80% of change requests will be completed within a month.
Outsource your data management to one of Castor’s partners who can work with you directly on your data management plans, data review and follow up, data reconciliation, database lock, transfer or archiving, data management reports, and eCRF completion guidelines.
Explore the extensive potential of Castor products through our product training portfolio. Castor’s comprehensive training options cater to diverse learning needs and preferences. Course formats include eLearning and live online training sessions. Both options provide flexibility and convenience. Use the one that works best for you and your study teams, or blend them, to get the most relevant and impactful training experience.
For those who prefer self-paced learning, our free of charge eLearning programs are available on the Castor Academy platform. With a range of modules covering Castor eConsent, Castor EDC–CDMS and Castor ePRO, learners can select the modules that align with their specific role when using Castor products.
Next to the Castor Academy we offer customized live online training sessions for site users, tailored to their specific study build. Our trainers guide you through the usage of the products, emphasizing unique features and custom solutions.
Success story
Discover how Ultromics entrusted the Castor team with secure data capture, including excellent documentation, professional support, and custom eCRFs.
