Every line below is delivered by Castor’s own eCOA experts as a managed professional service, with AI-assisted tooling accelerating the work and people reviewing before sign-off. One project manager owns your delivery from kickoff through user acceptance testing (UAT).
Copyright agreements with distributors and royalty payments for proprietary scales, managed for you.
Linguistic validation, forward and back translation, cognitive debriefing with native speakers, and electronic migration per industry best practice.
Hardware lifecycle for provisioned and hybrid bring your own device (BYOD) models: shipping, customs, inventory, remote wipe.
A dedicated technical support desk gives sponsors and site teams rapid, expert help on complex eCOA deployments, with a 97% support-satisfaction score and 50.3% of tickets resolved on first contact, 73.4% within two.
Custom validation checks, adaptive branching, and complex scoring beyond what no-code covers.
Submission-ready packs of every patient-facing screen for institutional review boards (IRB) and ethics committees (EC), in every language.
Immediate, centralized visibility into patient survey compliance, protocol adherence, and cohort transitions. This dedicated sponsor dashboard tracks live ePRO completion rates without relying on retrospective data extracts, flagging and detecting incidents before they escalate.
Castor’s own AI tooling accelerates build, testing, and validation, with people reviewing before anything goes live.
AI-enabled build, electronic migration, and screenshot generation enabling near simultaneous launch of all languages.
Sponsors review their live eCOA build in an interactive interface and leave field-level feedback directly on the forms. Castor’s AI Form Builder (Cortex) then imports and translates those comments into structural study updates, removing manual reprogramming and shortening deployment timelines.
Validating multi-year eCOA schedules conventionally means manual database manipulation or waiting weeks for triggers to fire. Castor’s Time Travel tool is built for testing complex scheduling: it advances patient profiles through time to generate UAT data and validate future survey triggers, so longitudinal study logic is rigorously tested before go-live. Read more on validating time-dependent eCOA workflows.
eCOA software is the visible line item. The work around it is where timelines and budgets quietly slip. Managed services close that gap.
Castor manages copyright distributors and royalty payments for the proprietary instruments your protocol needs.
Simultaneous launch of multiple languages at go-live.
Provisioning, customs, inventory, and remote wipe handled across provisioned and hybrid BYOD models.
Kickoff through UAT for low-to-medium complexity managed builds, and 8 to 12 weeks for high complexity, ahead of the legacy industry average of 10 to 14 weeks.
Self-service and low-complexity eCOA builds go live in weeks, without waiting in a services queue.
of post-launch change requests completed within one month, so mid-study amendments do not stall.
36 free, self-paced eLearning courses with a 92% satisfaction score, so site staff ramp without waiting on a trainer.
Tailored to your specific study build, delivered by the team that configured it.
“We knew that if we went with Castor, we would have the support we needed moving forward, and would be able to discuss future studies and develop the tool to meet the needs of both current and future projects.”Nancy Spagou, PhD, Chief Operations Officer at Ultromics
An observational biomarker study where patient-reported outcomes stayed on track, with the savings coming from staffing the study did not need.
Recognized as a Major Contender in Everest Group’s Life Sciences eCOA Products PEAK Matrix® Assessment 2025.
Rated strongly for customer loyalty in ISR’s 2025 eCOA/ePRO Benchmarking.
Castor eCOA services are managed, in-house professional services covering instrument licensing coordination, translation and localization, device provisioning and global logistics, and a dedicated technical support desk for sponsors and site teams. They pair with the Castor eCOA and ePRO platform and are delivered by Castor’s own eCOA experts under a dedicated project manager, with AI-assisted tooling accelerating build, migration, and testing under human review.
They exist for sponsors who do not carry a specialized eCOA operations team, and for teams scaling patient-reported outcomes across multiple countries, where licensing, localization, and logistics otherwise become unplanned workstreams. Castor has run 6,700+ ePRO studies to date, with a library of validated instruments such as EORTC, FACT, EQ-5D, SF-36, and PROMIS available out of the box. Castor is recognized as a Major Contender in Everest Group’s Life Sciences eCOA Products PEAK Matrix 2025 and rated strongly for customer loyalty in ISR’s 2025 eCOA/ePRO Benchmarking.
Instrument licensing coordination, translation and localization management, device provisioning and global logistics, a technical support desk for sponsors and site teams, survey and complex workflow scripting, automated IRB and EC screenshot documentation, a real-time eCOA monitoring dashboard, and AI-enabled build, migration, and testing with human review. All are delivered by Castor’s own eCOA experts.
Yes. Castor coordinates copyright agreements with instrument distributors and manages royalty payments for proprietary scales, so your team does not chase licensing administration across vendors.
The Castor patient app and web ePRO are multilingual, and clinical survey questionnaires can be built in any language through the translation and localization service, including linguistic validation and cognitive debriefing with native speakers.
Managed builds run 4 to 8 weeks from kickoff to UAT for low-to-medium complexity, and 8 to 12 weeks for high complexity, ahead of the legacy industry average of 10 to 14 weeks.
Castor manages the full hardware lifecycle for provisioned and hybrid bring-your-own-device models: device selection, international shipping, customs documentation, inventory management, and remote wipe. Shipments run at a 95% on-time rate with under 1% shipment errors.
Castor uses AI-assisted internal testing that executes test scenarios automatically and compresses the traditional validation window by up to 75%, from 12 to 16 weeks to under 4, complemented with customer-facing UAT using our time-travel technology. Results are always reviewed by people before sign-off, and test execution and results are documented to support your computerized system validation records.
